At Journivo, we strive to deliver high-quality digital marketing services and ensure client satisfaction. Please read our Refund & Cancellation Policy carefully before placing an order, as it outlines the terms under which refunds are processed.

1. Refund Eligibility

Refunds are only applicable to clients who have made 100% advance payment for the ordered service. If full payment has not been made in advance, the order will not be eligible for any refund.

2. 24-Hour Cancellation Policy

• If a client requests cancellation within 24 hours of placing the order, 95% of the total paid amount will be refunded.
• The remaining 5% is retained to cover transaction, processing, and administrative charges.

3. Cancellation After 24 Hours

• If cancellation is requested after 24 hours of order placement, the refund amount will be calculated after deducting charges for the work already completed.
• The number of days our team has worked on the project will be assessed, and the equivalent service cost for that duration will be deducted from the total paid amount.
• The remaining balance, if any, will be refunded to the client.

4. Non-Refundable Cases

Refunds will not be provided in the following situations:

• If full (100%) advance payment was not made for the order
• If the service has been fully delivered/completed
• If the delay or issue is caused by the client’s lack of response, incomplete information, or delayed approvals

5. Refund Processing Time

Approved refunds will be processed within [Insert number, e.g., 7–10] business days and will be credited back through the original payment method used at the time of order.

6. How to Request a Refund

To request a cancellation or refund, clients must contact our support team with their order details at:

Email: info@journivo.com
Phone: +923434711018

7. Policy Changes

Journivo reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.