At Journivo, we believe in transparency, professionalism, and clear communication with our clients. This Service Policy outlines the terms under which our services are delivered.
1. Scope of Work
We only deliver services that are mutually agreed upon at the time of order confirmation or contract signing. Any additional tasks, features, or services outside the agreed scope will require a separate discussion and may involve additional charges.
2. Changes Due to Google/Algorithm Updates
Digital marketing, especially SEO, is directly affected by frequent search engine algorithm updates. In case of:
- A Google algorithm update that impacts website rankings, traffic, or performance
- Website downtime caused by such updates
- The need to modify our working strategy due to these changes
Journivo will promptly inform the client about the situation, explain the impact, and outline the revised approach or action plan moving forward.
3. No Guaranteed Fixed Results
While we apply industry best practices and proven strategies, digital marketing results (such as rankings, traffic, or engagement) can be influenced by external factors like algorithm updates, market competition, and platform policies, which are beyond our control.
4. Client Cooperation
Timely delivery and quality of service depend on client cooperation, including:
- Providing necessary access (website, social media, ad accounts, etc.)
- Sharing required content, approvals, and feedback on time
- Responding to queries within a reasonable timeframe
Delays caused by lack of client response may affect project timelines.
5. Communication & Reporting
We maintain transparent communication throughout the service period through:
- Regular progress updates
- Scheduled reports (as per the selected package)
- Immediate notification in case of major changes, issues, or algorithm-related impacts
6. Policy Changes
Journivo reserves the right to update this Service Policy as needed. Any changes will be reflected on this page with a revised “Last Updated” date.
7. Contact Us
For any questions regarding our Service Policies, please contact us at: